We help professional services firms improve their client retention and client penetration strategies. Here’s how.
The more of your services clients use, the longer they will remain clients. Which is good news, because finding new clients can be 11 times as expensive as keeping your current ones. This is why smart firms focus on increasing their wallet shares.
“Wallet Share” Defined: Your portion of a client’s spending on the full range of services you offer.
L. Harris & Associates helps professional services firms develop strategies and tactics to improve their share of wallet and focus their business development efforts where they’ll get the highest return.
We’re distinctive because of our diverse and extensive background, having worked on both the provider-side AND the client-side of the table. As a result, we can help you:
- Uncover cross-sell and up-sell opportunities you didn’t know existed.
- Identify the wallet share you’re losing to your rivals.
- Bulletproof your clients from the competition.
- Proactively strengthen important client relationships.
It’s not enough these days to be technically competent or even to give your clients great service. You need to know what it will take to keep your clients’ loyalty. You need to be the trusted, inner-circle advisor who can refer in other professionals – including those from your own firm. You need to maximize your wallet share.
You’ve worked so hard to create these relationships. Isn't it time you stopped sharing your clients with your rivals? Contact L. Harris & Associates today! |
